Tabbio
Admin & Support · Job description

Customer Service Agent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across kuwait, saudi, uae with 3 recent postings.

GCC postings
3
Active markets
3
Typical experience
1+ years
Key responsibilities
  • 01Always deliver best in class customer service to all DSV customers.
  • 02Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
  • 03Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
  • 04Update the tracking sheet with freight status and send to the customer on daily basis.
  • 05Negotiate rates with Carriers and update the Export Rate sheet in share point.
  • 06Create jobs in CW1 for all export shipments.
  • 07Quote Agent & Customers for all export inquiries.
  • 08Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
  • 09Provides regular update to the Line Manager.
  • 10Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.
  • 11Educational Qualifications & Certifications:
  • 125 years of Freight operations experience.
Required qualifications
  • — Minimum 1 year in a UAE based Logistics, Transport OR Car rental company.
  • — Computer literate with Microsoft office applications.
  • — Customer service experience.
Preferred qualifications
  • — Ability to communicate in other foreign language will be advantageous.
  • — A valid UAE driving licence is preferred.

Required skills

customer servicemicrosoft officelogisticsexcelcommunicationgitisovue

Tools & technologies

microsoft officeexcelgitActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems VisionAS/400 DatabaseAstute Solutions PowerCenterAustin Logistics CallSelect

Hiring companies we see

  • The Emirates Group
  • DSV
  • Doroob

Hired across

  • kuwait
  • saudi
  • uae
FAQ

  • What does a Customer Service Agent do in the GCC?

    A Customer Service Agent in the GCC performs core duties related to customer service, microsoft office, logistics, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Customer Service Agent?

    Typically a Bachelor's degree is required, with 1+ years of experience in the field.

  • What is the demand for Customer Service Agent in the GCC?

    The role is actively hired across kuwait, saudi, uae, with consistent demand from both local and multinational employers.

  • What skills are needed for a Customer Service Agent role?

    Key skills include customer service, microsoft office, logistics, excel, communication, git, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Customer Service Agent in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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