Customer Service Agent
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across kuwait, saudi, uae with 3 recent postings.
Salary across the GCC
Monthly gross median in local currency, by country × seniority.
| Country | Junior | Mid-Level | Senior | Lead / Principal |
|---|---|---|---|---|
| United Arab Emirates | 11,000 AED | 18,500 AED | 29,000 AED | 40,000 AED |
| Saudi Arabia | 10,500 SAR | 18,000 SAR | 27,500 SAR | 38,500 SAR |
| Qatar | 11,500 QAR | 19,500 QAR | 30,500 QAR | 42,000 QAR |
| Kuwait | 900 KWD | 1,550 KWD | 2,350 KWD | 3,300 KWD |
| Oman | 1,000 OMR | 1,700 OMR | 2,650 OMR | 3,650 OMR |
| Bahrain | 950 BHD | 1,600 BHD | 2,500 BHD | 3,450 BHD |
Required skills
Top hiring companies
- The Emirates Group
- DSV
- Doroob
Active markets
- kuwait
- saudi
- uae
- 01
Always deliver best in class customer service to all DSV customers.
- 02
Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
- 03
Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
- 04
Update the tracking sheet with freight status and send to the customer on daily basis.
- 05
Negotiate rates with Carriers and update the Export Rate sheet in share point.
- 06
Create jobs in CW1 for all export shipments.
- 07
Quote Agent & Customers for all export inquiries.
- 08
Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
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