Customer Care Coordinator
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across bahrain, saudi with 2 recent postings.
A Customer Care Coordinator in the GCC region requires customer service, compliance, communication, aws, supply chain. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.
What a Customer Care Coordinator earns in the UAE
Median monthly gross in AED for a mid-level Customer Care Coordinator. See the full breakdown by country and seniority.
- 01Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
- 02Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
- 03Educate and coordinate with patients to facilitate a smooth enrollment process aligned with program procedures.
- 04Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
- 05Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
- 06Ensure patients receive their medications efficiently and without delay.
- 07Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
- 08Maintain and update electronic records related to patient data and quality assurance.
- 09Participate in and complete all required training, including product training, pharmacovigilance, and any other client
- 10Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
- 11Perform administrative duties related to program operations and general office support.
- 12Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.
- — facing experience in a premium service environment is preferred. For internal MAF Candidates, 1+ years’ work experience in current position
- — Diploma
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- Axios International
- MAJID AL FUTTAIM
Hired across
- bahrain
- saudi
What does a Customer Care Coordinator do in the GCC?
A Customer Care Coordinator in the GCC performs core duties related to customer service, compliance, communication, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a Customer Care Coordinator?
Typically a Diploma is required, with 1+ years of experience in the field.
What is the demand for Customer Care Coordinator in the GCC?
The role is actively hired across bahrain, saudi, with consistent demand from both local and multinational employers.
What skills are needed for a Customer Care Coordinator role?
Key skills include customer service, compliance, communication, aws, supply chain, logistics, along with strong communication and teamwork abilities.
Do I need Arabic to work as a Customer Care Coordinator in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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