End User Support Specialist
Provide technical assistance to computer users. In the GCC market, this role is actively hired across oman with 2 recent postings.
A End User Support Specialist in the GCC region requires excel, communication, customer service, erp, microsoft office. Provide technical assistance to computer users. This role is in demand across the Gulf Cooperation Council countries.
What a End User Support Specialist earns in the UAE
Median monthly gross in AED for a mid-level End User Support Specialist. See the full breakdown by country and seniority.
- 01Serve as the first point of contact for end
- 02users seeking technical assistance via ticketing systems, email, or in
- 03level technical support for desktops, laptops, printers, mobile devices, and other peripherals.
- 04Troubleshoot hardware, software, operating system (Windows/Mac).
- 05Troubleshoot basis network related issues.
- 06day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.
- 07Coordinate with L2/L3 teams for escalated issues and follow up on pending items.
- 08Install, configure, and maintain end
- 09user hardware and software as per company standards.
- 10Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.
- 11Perform user account management (AD, O365), password resets, and access provisioning.
- 12Maintaining daily backup checks and validation.
- — 5+ years of experience in a desktop support/helpdesk or end
- — user support environment.
- — Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.
- — Familiarity with Active Directory, O365 and basic networking
- — on experience in hardware troubleshooting and software installations.
- — Excellent interpersonal, communication, and customer service skills.
- — Ability to multitask, prioritize, and manage time effectively in a fast
- — paced environment.
- — Bachelor's degree
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- Noventiq WLL
Hired across
- oman
What does a End User Support Specialist do in the GCC?
A End User Support Specialist in the GCC performs core duties related to excel, communication, customer service, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a End User Support Specialist?
Typically a Bachelor's degree is required, with 5+ years of experience in the field.
What is the demand for End User Support Specialist in the GCC?
The role is actively hired across oman, with consistent demand from both local and multinational employers.
What skills are needed for a End User Support Specialist role?
Key skills include excel, communication, customer service, erp, microsoft office, word, along with strong communication and teamwork abilities.
Do I need Arabic to work as a End User Support Specialist in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
More Free Tools
Everything you need for your next role in the GCC. No sign-up, no paywall — just the tools.
- 01Open
CV Score Checker
AIUpload your CV for an instant score, ATS check, and personalised recommendations.
- 02Open
Cover Letter Generator
AITailored cover letter for any job — paste the JD, get a draft in seconds.
- 03Open
Interview Practice
AIAnswer real interview questions. Get instant feedback on clarity, depth, and STAR structure.
- 04Open
Salary Calculator
GCCBenchmark your pay across UAE, KSA, Qatar, Kuwait, Oman, and Bahrain by role and years of experience.
