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Admin & Support · Job description

Customer Support Manager

Provide technical assistance to computer users. In the GCC market, this role is actively hired across bahrain, saudi, uae with 7 recent postings.

GCC postings
7
Active markets
3
Typical experience
5+ years
In brief

A Customer Support Manager in the GCC region requires communication, analytical, erp, excel, problem solving. Provide technical assistance to computer users. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

What a Customer Support Manager earns in the UAE

Median monthly gross in AED for a mid-level Customer Support Manager. See the full breakdown by country and seniority.

25th percentile
12,000
Median
18,500
75th percentile
27,000
See salary ranges →
Key responsibilities
  • 01Oversee the daily performance of computer systems.
  • 02Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • 03Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • 04Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • 05Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • 06Confer with staff, users, and management to establish requirements for new systems or modifications.
  • 07Enter commands and observe system functioning to verify correct operations and detect errors.
  • 08Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • 09Refer major hardware or software problems or defective products to vendors or technicians for service.
  • 10Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • 11Develop training materials and procedures, or train users in the proper use of hardware or software.
  • 12Inspect equipment and read order sheets to prepare for delivery to users.
Required qualifications
  • — motivated and the ability to effectively prioritise and multi
  • — task, demonstrate flexibility and ownership within a fast
  • — first and community
  • — protected characteristic. We are proud of our people
  • — Personal skills, work and management style
  • — Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)
  • — Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
  • — Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
Education requirements
  • — Bachelor's degree

Required skills

communicationanalyticalerpexcelproblem solvingarabicenglishproject management

Preferred skills

presentationcustomer servicecompliancesafetygitnegotiationprocurementtime managementagilecrmlogisticsiso

Tools & technologies

erpexcelgitteamscrm3M Post-it AppActive directory softwareAdobe AcrobatAdobe ActionScriptAdobe Creative Cloud softwareAdobe DistillerAdobe DreamweaverAdobe IllustratorAdobe InDesignAdobe PhotoshopAdvanced business application programming ABAP

Hiring companies we see

  • Motorola Solutions
  • Justlife
  • justlife
  • Global Corporation
  • Yokogawa

Hired across

  • bahrain
  • saudi
  • uae
FAQ

  • What does a Customer Support Manager do in the GCC?

    A Customer Support Manager in the GCC performs core duties related to communication, analytical, erp, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Customer Support Manager?

    Typically a Bachelor's degree is required, with 5+ years of experience in the field.

  • What is the demand for Customer Support Manager in the GCC?

    The role is actively hired across bahrain, saudi, uae, with consistent demand from both local and multinational employers.

  • What skills are needed for a Customer Support Manager role?

    Key skills include communication, analytical, erp, excel, problem solving, arabic, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Customer Support Manager in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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