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Admin & Support · Job description

Customer Service Manager - Order Fulfillment

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across saudi with 2 recent postings.

GCC postings
2
Active markets
1
Typical experience
5-10 years
In brief

A Customer Service Manager - Order Fulfillment in the GCC region requires communication, leadership, customer service, logistics, inventory. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

What a Customer Service Manager - Order Fulfillment earns in the UAE

Median monthly gross in AED for a mid-level Customer Service Manager - Order Fulfillment. See the full breakdown by country and seniority.

25th percentile
12,000
Median
18,500
75th percentile
27,000
See salary ranges →
Key responsibilities
  • 01Job Requirements Include:
  • 02Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
  • 03Lead, coach, and mentor Customer Service Associates, fostering a collaborative, high
  • 04performance, and development
  • 05Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
  • 06Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
  • 07Collaborate closely with Commercial, Operations, Planning, Logistics, and other cross
  • 08functional teams to support business growth and continuous improvement initiatives.
  • 09Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
  • 10Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
  • 11Ensure timely and accurate invoicing, including management of monthly billing cycles.
  • 12Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
Required qualifications
  • — Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
  • — 10 years of experience in customer service, order management, supply chain, or operations.
  • — 5 years of proven leadership or people
  • — management experience.
  • — Strong knowledge of order
  • — cash processes, supply chain operations, and export control / international trade regulations.
  • — Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
  • — Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
Education requirements
  • — Bachelor's degree

Required skills

communicationleadershipcustomer servicelogisticsinventoryexcelsaporacle

Preferred skills

analyticalforecastingdata analysisarabicenglisherpcrmcompliancesupply chainleansix sigmaReading Comprehension

Tools & technologies

saporacleexcelerpcrmteamsActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems Vision

Hiring companies we see

  • Beckman Coulter Diagnostics

Hired across

  • saudi
FAQ

  • What does a Customer Service Manager - Order Fulfillment do in the GCC?

    A Customer Service Manager - Order Fulfillment in the GCC performs core duties related to communication, leadership, customer service, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Customer Service Manager - Order Fulfillment?

    Typically a Bachelor's degree is required, with 5-10 years of experience in the field.

  • What is the demand for Customer Service Manager - Order Fulfillment in the GCC?

    The role is actively hired across saudi, with consistent demand from both local and multinational employers.

  • What skills are needed for a Customer Service Manager - Order Fulfillment role?

    Key skills include communication, leadership, customer service, logistics, inventory, excel, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Customer Service Manager - Order Fulfillment in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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