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Admin & Support · Job description

Customer Relations Executive

Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints. In the GCC market, this role is actively hired across kuwait, uae with 2 recent postings.

GCC postings
2
Active markets
2
Typical experience
1-4 years
In brief

A Customer Relations Executive in the GCC region requires communication, negotiation, presentation, Reading Comprehension, Active Listening. Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

What a Customer Relations Executive earns in the UAE

Median monthly gross in AED for a mid-level Customer Relations Executive. See the full breakdown by country and seniority.

25th percentile
12,000
Median
18,500
75th percentile
27,000
See salary ranges →
Key responsibilities
  • 01Negotiate collective bargaining agreements.
  • 02Investigate and evaluate union complaints or arguments to determine viability.
  • 03Propose resolutions for collective bargaining or other labor or contract negotiations.
  • 04Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
  • 05Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
  • 06Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
  • 07Mediate discussions between employer and employee representatives in attempt to reconcile differences.
  • 08Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
  • 09Recommend collective bargaining strategies, goals, or objectives.
  • 10Monitor company or workforce adherence to labor agreements.
  • 11Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
  • 12Assess risk levels associated with collective bargaining strategies.
Required qualifications
  • — Key Responsibilities Conduct on
  • — motivated, target
  • — collar housing Existing network in construction/manufacturing sectors
Education requirements
  • — Post-Baccalaureate Certificate

Required skills

communicationnegotiationpresentationReading ComprehensionActive ListeningWritingSpeakingCritical Thinking

Preferred skills

Active LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationComplex Problem SolvingJudgment and Decision MakingSystems Analysis

Tools & technologies

teamsInternet Grievance System IGSKubernetesLaborSoft LaborForce Arbitration/Appeals Manager moduleLaborSoft LaborForce Discipline Manager moduleLaborSoft LaborForce EEO Claims Manager moduleLaborSoft LaborForce Grievance Manager moduleLaborSoft LaborForce Incident Tracking moduleLaborSoft LaborForce Personnel Manager moduleLaborSoft LaborForce Reporting/Dashboard Manager moduleMicropact entellitrak Labor Relations EditionMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPoint

Hiring companies we see

  • Techzai Innovations Private Limited
  • Pegasus

Hired across

  • kuwait
  • uae
FAQ

  • What does a Customer Relations Executive do in the GCC?

    A Customer Relations Executive in the GCC performs core duties related to communication, negotiation, presentation, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Customer Relations Executive?

    Typically a Post-Baccalaureate Certificate is required, with 1-4 years of experience in the field.

  • What is the demand for Customer Relations Executive in the GCC?

    The role is actively hired across kuwait, uae, with consistent demand from both local and multinational employers.

  • What skills are needed for a Customer Relations Executive role?

    Key skills include communication, negotiation, presentation, Reading Comprehension, Active Listening, Writing, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Customer Relations Executive in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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