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Technology · Job description

Software Service Engineer

Plan, direct, or coordinate activities of an organization or department that serves food and beverages. In the GCC market, this role is actively hired across qatar with 2 recent postings.

GCC postings
2
Active markets
1
Typical experience
—
In brief

A Software Service Engineer in the GCC region requires english, excel, word, communication, customer service. Plan, direct, or coordinate activities of an organization or department that serves food and beverages. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

What a Software Service Engineer earns in the UAE

Median monthly gross in AED for a mid-level Software Service Engineer. See the full breakdown by country and seniority.

25th percentile
17,500
Median
26,500
75th percentile
38,500
See salary ranges →
Key responsibilities
  • 01Validate and manage incoming customer inquiries, ensuring adherence to response SLAs.
  • 02Incident Resolution:
  • 03Investigate and resolve incidents and defects, aiming for first
  • 04Remediation Activities:
  • 05line remediation tasks (e.g., user creation, password reset).
  • 06Drive tickets to resolution within agreed SLAs and escalate/re
  • 07prioritize based on customer requests or potential SLA violations.
  • 08Create and update problem records and knowledge management articles in English.
  • 09Support customers in monitoring technical operations and application performance.
  • 10Work with other support tiers to resolve trouble tickets.
  • 11Application Management:
  • 12Administer application accounts, users, and security; monitor and optimize application performance.
Required qualifications
  • — Bachelor’s degree in Computer Science, Engineering, or related field.
  • — Expert knowledge of utility software applications.
  • — Technical Skills:
  • — solving abilities.
  • — Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).
  • — Knowledge of ITIL principles and practices.
  • — Communication Skills:
  • — Excellent verbal and written communication in
Education requirements
  • — Bachelor's degree

Required skills

englishexcelwordcommunicationcustomer servicearabicReading ComprehensionActive Listening

Preferred skills

WritingSpeakingCritical ThinkingActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService Orientation

Tools & technologies

excelteamsAestiva Employee Time ClockApache GroovyArmy Food Management Information SystemAurora FoodProChefDesk Chef's CalculatorsClubSoft Food & Beverage Point of SaleCulinary Software Services ChefTecDatabase softwareDataTeam Lunch ExpressDelphi TechnologyDinerware Intuitive RestaurantespSoftware Employee Schedule PartnerEvernoteFacebook

Hiring companies we see

  • JOB HUB GLOBAL

Hired across

  • qatar
FAQ

  • What does a Software Service Engineer do in the GCC?

    A Software Service Engineer in the GCC performs core duties related to english, excel, word, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Software Service Engineer?

    Typically a Bachelor's degree is required, with relevant experience of experience in the field.

  • What is the demand for Software Service Engineer in the GCC?

    The role is actively hired across qatar, with consistent demand from both local and multinational employers.

  • What skills are needed for a Software Service Engineer role?

    Key skills include english, excel, word, communication, customer service, arabic, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Software Service Engineer in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

See salary ranges →Open in JD generator →
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