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الإدارة والدعم · وصف وظيفي

Senior Manager - Customer Service

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across qatar with 2 recent postings.

إعلانات الخليج
2
الأسواق النشطة
1
الخبرة المعتادة
4+ years
لمحة عن الراتب

كم يتقاضى Senior Manager - Customer Service في الإمارات

الوسيط الشهري الإجمالي بالدرهم لوظيفة Senior Manager - Customer Service بمستوى متوسط. اطّلع على التفصيل الكامل حسب الدولة ومستوى الخبرة.

المئوية 25
12,000
الوسيط
18,500
المئوية 75
27,000
اطّلع على نطاقات الرواتب ←
المهام الرئيسية
  • 01A. Shareholder & Financial:
  • 02Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
  • 03Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
  • 04Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
  • 05Implements KPI’s and best practices for Assistant Manager Customer Service.
  • 06Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • 07Act within the limits of the powers delegated to the incumbent.
  • 08B. Customer (Internal & External):
  • 09Enhance the Group’s image through pro
  • 10driven servicing of their needs.
  • 11Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding & Advertising goals and objectives with Business goals and objectives.
  • 12sell leads to sales teams and ensure timely follow
المؤهلات المطلوبة
  • — University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  • — At least 4 years of relevant experience, preferably within a highly rated international bank.
  • — Knowledge about Qatar Financial Markets Authority (QFMA) & Qatar Exchange (QE) regulations.
  • — Highly customer
  • — Excellent oral and written communication skills (including report writing) in English and Arabic.
  • — Good interpersonal and presentation skills.
  • — Understanding of the relevant laws, regulations, and practices.
  • — Ability to make decisions and follow through with initiatives.
المؤهلات التعليمية
  • — Associate degree

المهارات المطلوبة

communicationexcelanalyticalpresentationcustomer serviceawsarabicenglish

المهارات المفضّلة

erpaccountingauditcomplianceleadershiprisk managementReading ComprehensionActive ListeningWritingSpeakingCritical ThinkingMonitoring

الأدوات والتقنيات

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شركات نرى أنها توظّف

  • QNB

التوظيف حاضر في

  • qatar
اطّلع على نطاقات الرواتب ←افتح في مولّد الوصف الوظيفي ←
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