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الإدارة والدعم · وصف وظيفي

Duty Manager

A Duty Manager is responsible for key functions within their domain of expertise. In the GCC market, this role is actively hired across bahrain, kuwait, qatar with 34 recent postings.

إعلانات الخليج
34
الأسواق النشطة
5
الخبرة المعتادة
3-5 years
المهام الرئيسية
  • 01Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  • 02day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  • 03Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  • 04Handle escalated guest issues with professionalism and empathy.
  • 05Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  • 06Prepare and monitor accounts ensures correct account procedures are followed.
  • 07Assist in training and mentoring staff to uphold the highest hospitality standards.
  • 08Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  • 09Ensure compliance with hotel policies, procedures, and standards.
  • 10Prepare shift reports and communicate relevant details to the management team.
  • 11Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service
  • 12Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion
المؤهلات المطلوبة
  • — solving mindset
  • — Degree in Hospitality Management or similar
  • — Work experience in Middle East in a 4
  • — Work experience in supervisory roles in Front Office
  • — Excellent command of English language (both Oral and Written).
  • — Knowledge of the OPERA Cloud system
  • — Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • — Must be able to work well under pressure in a fast paced and constantly changing environment.
المؤهلات المفضّلة
  • — Arabic language will be an advantage
  • — Excellent English communication skills; Fluency in additional languages is an advantage
  • — Minimum 4 years’ experience in Front Office Operations in a luxury property preferred

المهارات المطلوبة

excelcommunicationisoleadershipenglishsafetyarabiccompliance

الأدوات والتقنيات

excelteamserp

شركات نرى أنها توظّف

  • AccorHotels
  • Anantara Hotels & Resorts
  • IHG Hotels & Resorts
  • RAFFLES
  • Global Corporation
  • Al Futtaim Group
  • Etihad Rail Operating Companies
  • Yas Plaza Hotels by Aldar Hospitality

التوظيف حاضر في

  • bahrain
  • kuwait
  • qatar
  • saudi
  • uae
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