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الإدارة والدعم · وصف وظيفي

Customer Service Manager - Order Fulfillment

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across saudi with 2 recent postings.

إعلانات الخليج
2
الأسواق النشطة
1
الخبرة المعتادة
5-10 years
لمحة عن الراتب

كم يتقاضى Customer Service Manager - Order Fulfillment في الإمارات

الوسيط الشهري الإجمالي بالدرهم لوظيفة Customer Service Manager - Order Fulfillment بمستوى متوسط. اطّلع على التفصيل الكامل حسب الدولة ومستوى الخبرة.

المئوية 25
12,000
الوسيط
18,500
المئوية 75
27,000
اطّلع على نطاقات الرواتب ←
المهام الرئيسية
  • 01Job Requirements Include:
  • 02Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
  • 03Lead, coach, and mentor Customer Service Associates, fostering a collaborative, high
  • 04performance, and development
  • 05Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
  • 06Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
  • 07Collaborate closely with Commercial, Operations, Planning, Logistics, and other cross
  • 08functional teams to support business growth and continuous improvement initiatives.
  • 09Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
  • 10Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
  • 11Ensure timely and accurate invoicing, including management of monthly billing cycles.
  • 12Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
المؤهلات المطلوبة
  • — Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
  • — 10 years of experience in customer service, order management, supply chain, or operations.
  • — 5 years of proven leadership or people
  • — management experience.
  • — Strong knowledge of order
  • — cash processes, supply chain operations, and export control / international trade regulations.
  • — Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
  • — Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
المؤهلات التعليمية
  • — Bachelor's degree

المهارات المطلوبة

communicationleadershipcustomer servicelogisticsinventoryexcelsaporacle

المهارات المفضّلة

analyticalforecastingdata analysisarabicenglisherpcrmcompliancesupply chainleansix sigmaReading Comprehension

الأدوات والتقنيات

saporacleexcelerpcrmteamsActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems Vision

شركات نرى أنها توظّف

  • Beckman Coulter Diagnostics

التوظيف حاضر في

  • saudi
اطّلع على نطاقات الرواتب ←افتح في مولّد الوصف الوظيفي ←
أدوار ذات صلة

المزيد من الأدوار في الإدارة والدعم

أدوات مجانية · 04

أدوات مجانية إضافية

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