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الإدارة والدعم · وصف وظيفي

Customer Service Lead

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across kuwait, qatar with 3 recent postings.

إعلانات الخليج
3
الأسواق النشطة
2
الخبرة المعتادة
—
لمحة عن الراتب

كم يتقاضى Customer Service Lead في الإمارات

الوسيط الشهري الإجمالي بالدرهم لوظيفة Customer Service Lead بمستوى متوسط. اطّلع على التفصيل الكامل حسب الدولة ومستوى الخبرة.

المئوية 25
12,000
الوسيط
18,500
المئوية 75
27,000
اطّلع على نطاقات الرواتب ←
المهام الرئيسية
  • 01and potentially advance into higher sales roles, contributing to your long
  • 02Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • 03Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • 04Check to ensure that appropriate changes were made to resolve customers' problems.
  • 05Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • 06Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • 07Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • 08Refer unresolved customer grievances to designated departments for further investigation.
المؤهلات المطلوبة
  • — D. Learning & Knowledge:
  • — Possess working knowledge of branch customer service to carry out duties and responsibilities.
  • — Identify related areas for professional development of self.
  • — Proactively identify areas for professional development of self and undertake development activities.
  • — Seek out opportunities to remain current with all developments in professional field.
  • — Education and Experience Requirements
  • — College Diploma
  • — OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
المؤهلات التعليمية
  • — Associate degree

المهارات المطلوبة

customer serviceaccountingexcelcommunicationauditcomplianceReading ComprehensionActive Listening

المهارات المفضّلة

WritingSpeakingCritical ThinkingMonitoringSocial PerceptivenessPersuasionNegotiationService OrientationComplex Problem SolvingTime Management

الأدوات والتقنيات

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شركات نرى أنها توظّف

  • Inner Flow
  • QNB

التوظيف حاضر في

  • kuwait
  • qatar
اطّلع على نطاقات الرواتب ←افتح في مولّد الوصف الوظيفي ←
أدوار ذات صلة

المزيد من الأدوار في الإدارة والدعم

أدوات مجانية · 04

أدوات مجانية إضافية

كل ما تحتاجه لدورك القادم في الخليج. بلا تسجيل، بلا اشتراك — الأدوات فقط.