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الإدارة والدعم · وصف وظيفي

Senior Cargo Customer Service Agent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across qatar with 2 recent postings.

إعلانات الخليج
2
الأسواق النشطة
1
الخبرة المعتادة
2+ years
لمحة عن الراتب

كم يتقاضى Senior Cargo Customer Service Agent في الإمارات

الوسيط الشهري الإجمالي بالدرهم لوظيفة Senior Cargo Customer Service Agent بمستوى متوسط. اطّلع على التفصيل الكامل حسب الدولة ومستوى الخبرة.

المئوية 25
12,000
الوسيط
18,500
المئوية 75
27,000
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المهام الرئيسية
  • 01will be inclusive of, but not limited to the following: Ensure full compliance of all times with safety and security regulations and procedures as per host state and company
  • 02Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • 03Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • 04Check to ensure that appropriate changes were made to resolve customers' problems.
  • 05Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • 06Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • 07Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • 08Refer unresolved customer grievances to designated departments for further investigation.
المؤهلات المطلوبة
  • — High School, Diploma, Bachelor’s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
  • — Knowledge of cargo reservation, acceptance and handling processes.
  • — Strong communication skills with excellent command of English (verbal and written)
  • — Proficiency in MS Office tools with strong presentation and reporting skills.
  • — A proactive mindset with the ability to work independently and manage multiple tasks in a fast
  • — paced environment.
المؤهلات المفضّلة
  • — Proficiency in French and Arabic is preferred and will be considered an asset.
المؤهلات التعليمية
  • — Bachelor's degree

المهارات المطلوبة

customer servicearabiccommunicationexcelpresentationenglishcompliancelogistics

المهارات المفضّلة

safety.netgitisoReading ComprehensionActive ListeningWritingSpeakingCritical ThinkingMonitoringSocial PerceptivenessPersuasion

الأدوات والتقنيات

excelgitActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems VisionAS/400 DatabaseAstute Solutions PowerCenterAustin Logistics CallSelectAustin Logistics CallTech

شركات نرى أنها توظّف

  • People Dynamics
  • Qatar Airways

التوظيف حاضر في

  • qatar
اطّلع على نطاقات الرواتب ←افتح في مولّد الوصف الوظيفي ←
أدوار ذات صلة

المزيد من الأدوار في الإدارة والدعم

أدوات مجانية · 04

أدوات مجانية إضافية

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