IT Technical & Pre-Sales Manager
Results driven IT professional with strong experience in service delivery, team leadership, and technical operations across large enterprise environments. Skilled in managing cross functional teams, overseeing ERP implementations, and improving support processes to ensure high service quality aligned with business objectives. Adept at project coordination, KPI and SLA management, and driving operational efficiency through structured frameworks and continuous improvement practices. Recognized for strong analytical problem solving, effective stakeholder and vendor management, and a consistent commitment to reliability, ethics, and organizational success.
Results driven IT professional with strong experience in service delivery, team leadership, and technical operations across large enterprise environments. Skilled in managing cross functional teams, overseeing ERP implementations, and improving support processes to ensure high service quality aligned with business objectives. Adept at project coordination, KPI and SLA management, and driving operational efficiency through structured frameworks and continuous improvement practices. Recognized for strong analytical problem solving, effective stakeholder and vendor management, and a consistent commitment to reliability, ethics, and organizational success.
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