Troubleshooting Login Issues

Having trouble accessing your Tabbio account? Here are solutions to common login problems with our passwordless authentication system.

How Tabbio Login Works

Tabbio uses modern passwordless authentication for enhanced security and convenience:

Magic Link Login

1. Enter your email address
2. Click "Send Magic Link"
3. Check your email inbox
4. Click the secure login link
5. You're automatically logged in

Google Authentication

1. Click "Continue with Google"
2. Select your Google account
3. Grant permission to Tabbio
4. You're automatically logged in

No passwords required! Tabbio doesn't use traditional passwords for enhanced security.

Common Login Problems

1. Magic Link Not Received

Symptoms:

• No email received after requesting magic link
• Email takes too long to arrive

Solutions:

1. Check your spam/junk folder
2. Wait 2-3 minutes for delivery
3. Add noreply@tabbio.com to your contacts
4. Check email filters and rules
5. Try a different email address if available
6. Request a new magic link

2. Magic Link Expired

Symptoms:

• "Link expired" error message
• Link doesn't work when clicked

Solutions:

1. Magic links expire after 15 minutes for security
2. Request a new magic link
3. Use the link immediately after receiving it
4. Check you're clicking the most recent link

3. Google Login Issues

Symptoms:

• Google authentication fails
• "Authentication error" message
• Stuck on Google login screen

Solutions:

1. Clear browser cookies and cache
2. Try incognito/private browsing mode
3. Check if Google account is active
4. Update your browser
5. Disable browser extensions temporarily
6. Try different browser

4. Email Not Recognized

Symptoms:

• "Email not found" message
• "Please sign up first" error

Solutions:

1. Verify email spelling carefully
2. Try alternative email addresses you might have used
3. Check if you signed up with Google vs. magic link
4. Contact support if you're certain you have an account

5. Account Access Blocked

Symptoms:

• "Account temporarily blocked" message
• Too many login attempts error

Solutions:

1. Wait 30 minutes before trying again
2. Clear browser cache and cookies
3. Try from a different device or network
4. Contact support if issue persists

Browser Issues

Supported Browsers

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+

Browser Troubleshooting

1. Update Browser: Ensure latest version
2. Clear Cache: Ctrl+Shift+Delete (or Cmd+Shift+Delete on Mac)
3. Disable Extensions: Try incognito/private mode
4. Enable JavaScript: Required for authentication
5. Allow Cookies: Necessary for login sessions
6. Try Different Browser: Test with alternative browser

Mobile Access Issues

Mobile Browser Problems

1. Update mobile browser
2. Clear browser data
3. Try desktop version
4. Check mobile data/WiFi connection
5. Disable mobile ad blockers

iOS Safari Specific

1. Clear Safari cache in Settings
2. Disable content blockers temporarily
3. Check Safari privacy settings
4. Try Chrome app instead

Android Chrome Specific

1. Clear Chrome app data
2. Update Chrome app
3. Check site permissions
4. Try Firefox mobile

Network and Connection Issues

Connectivity Problems

1. Check internet connection stability
2. Try different WiFi network
3. Use mobile data as alternative
4. Disable VPN temporarily
5. Check if workplace/school blocks authentication

Firewall Issues

1. Ensure *.tabbio.com is allowed
2. Allow *.google.com for Google login
3. Check corporate firewall settings
4. Contact IT department if needed

Email Provider Issues

Common Email Problems

1. Gmail: Check Social/Promotions tabs
2. Outlook: Check Focused/Other inbox
3. Yahoo: Check spam folder
4. Corporate Email: May block external links
5. Educational Email: Often has strict filters

Email Client Issues

1. Try webmail instead of email client
2. Update email app
3. Check email sync settings
4. Whitelist @tabbio.com domain

Getting Help

Before Contacting Support

1. Try incognito/private browsing
2. Clear browser cache and cookies
3. Try different browser or device
4. Check spam folder thoroughly
5. Wait 5 minutes and try again

Contact Support

Email: ahmed@tabbio.com Response Time: 24-48 hours Available: Monday-Friday, 9 AM - 6 PM UTC

Information to Provide

• Email address used for login
• Login method attempted (Magic Link or Google)
• Error messages received
• Browser and version
• Device type (desktop/mobile)
• Screenshots of error

Security Features

Why Passwordless?

• More Secure: No passwords to steal or crack
• Convenient: No passwords to remember
• Modern: Industry-standard authentication
• Safe: Links expire quickly for security

Account Protection

• Login links expire after 15 minutes
• Each link can only be used once
• Secure email delivery
• Google OAuth 2.0 protection

Troubleshooting Checklist

• [ ] Correct email address?
• [ ] Checked spam folder?
• [ ] Browser updated?
• [ ] Cache cleared?
• [ ] JavaScript enabled?
• [ ] Cookies allowed?
• [ ] Stable internet connection?
• [ ] Tried different browser?
• [ ] Waited for email delivery?
• [ ] Used recent magic link?

Quick Solutions

Can't receive magic link?

1. Check spam folder
2. Add noreply@tabbio.com to contacts
3. Try different email address
4. Wait 2-3 minutes between requests

Google login not working?

1. Clear browser cache
2. Try incognito mode
3. Update browser
4. Check Google account status

Still having trouble?

Contact ahmed@tabbio.com with your email address and description of the issue.

Next Steps

• Create new account
• Contact support
• Check system status