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We are hiring: Real Estate Lead Quality Assurance Officer- Abu Dhabi Key Responsibilities: Lead and manage the quality assurance process for all real estate leads and agent interactions. Audit incoming leads daily to ensure proper classification, follow-up, and CRM accuracy. Monitor agent response time, lead handling, and communication quality. Identify performance gaps and recommend corrective actions to management. Develop, implement, and update lead-management SOPs and QA guidelines. Prepare weekly and monthly QA reports on lead performance, agent productivity, and process compliance. Train agents on CRM usage, lead-handling standards, and customer service quality. Ensure all work aligns with company policies and UAE real estate regulations. Collaborate closely with Sales, Marketing, and HR to improve overall operational efficiency. Proactively identify trends, issues, and opportunities to increase lead conversion rates. Job Requirements: Bachelor’s degree in Business, Quality Management, Real Estate, or related fields. Minimum 1–3 years of experience in Quality Assurance, Sales Operations, or Real Estate Lead Management. Strong understanding of CRM systems and real estate lead pipelines. Excellent analytical, auditing, and reporting skills. Strong attention to detail with a proactive, problem-solving mindset. Excellent communication skills, both written and verbal. Ability to lead training and mentor sales teams. Experience in a real estate brokerage is highly preferred. Kindly if you are interested, share your cv to the following email:hr@providentialproperties.ae or WhatsApp to the following number: 0506357907 Thanks & Regards,

Real Estate Lead Quality Assurance Officer

Abu Dhabi

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