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Hi! I’m Deforah, an IT Business Analyst with 7+ years of experience across Salesforce Sales Cloud (SFDC) and Commerce Cloud (SFCC). I specialize in requirements analysis, process flow mapping, sprint planning, user stories, documentation, UAT support, and cross-functional collaboration. I’ve worked on global enterprise projects at Logitech where I improved order management stability, reduced recurring incidents by 90%, strengthened quality gates, and enhanced stakeholder alignment. I’m currently open to new Business Analyst opportunities — especially roles involving Salesforce, e-commerce, or Agile delivery. If my profile fits your hiring needs, I’d love to connect and explore suitable roles. Open to roles in Dubai.